How do we collect and use information?

Privacy Policy

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Outage App

This notice sets out some information about Horizon’s Outage App.  In this notice “we”, “us”, “our” means Horizon Energy Distribution Limited.

When you install Horizon’s Outage App on your device this creates a connection between your device and our systems that then enables us to send you information about power outages affecting multiple customers on our network.  We will send you information on those areas of our network that you select when you install the app (as updated by you from time to time). 

We do not collect or use any personal information about you (including your name, address or location) in order to send you outage information. 

We do hold information about the network areas that you select and save in our system to provide you with relevant information.  This information will be deleted should you decide to uninstall Horizon’s Outage App.

If we enhance the functionality of Horizon’s Outage App in the future and this means that we need to start collecting personal information about you in order to enable that new functionality then we will let you know and will obtain your consent before we start doing this.

What is a kWh?

Your electricity meter records the amount of electricity you use in kWh (kilowatt-hour). A kWh is one kilowatt (kW) of electricity used for one-hour (h).

This is how you are billed for your electricity usage.

A kWh is equal to 1000 watts used over a one-hour period. For example, 1 kWh = 10 x 100 watt light bulbs burning for one hour.

How close to an overhead line can I build a house or other structure?

The Electrical Code of Practice for Electrical Safe Distances (NZECP 34) sets minimum safe electrical distance requirements for overhead electric line installations.

This Code contains detailed information as to the distances that must be maintained at all times. To calculate the distance for a specific installation may require some measurements to be undertaken and for Horizon Networks to calculate the clearance required.

Please contact us and we will assist you in the process.

What is a Low Fixed Charge Tariff?

The Domestic Tariff option we offer is structured to comply with the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004.

This tariff is designed for low users and is generally the best option if you use less than 8000kWh per year.

Our Domestic Tariff has a lower fixed daily charge than our General Tariff options and a higher variable charge for the electricity used.

To qualify for a low user plan, your home must:

  • be used or intended for occupation as a place of residence
  • be your principal place of residence, and
  • not be covered by an exemption to the Electricity (Low Fixed Charge Tariff Option for Domestic Consumers) Regulations 2004

Can I buy my electricity from Horizon Networks?


Horizon Networks supplies the infrastructure (poles and lines) that electricity retailers use to transport electricity / energy from their generators, or from the national grid to your property.

Horizon Networks does not retail electricity / energy due to legislative restrictions.

Who owns and maintains the lines that come into my property?

Horizon Networks owns and maintains lines that are 11,000 Volts.

If the lines are low voltage and only supply your property then you are responsible for the lines or cables from the point where they cross your legal boundary.

For more information, view our Who Owns the Lines page.

What does Horizon Networks do?

Horizon Networks is the Eastern Bay of Plenty’s electricity distribution business that owns and operates the physical infrastructure (poles and lines) that deliver electricity to your property. We take electricity from generators and the national grid and distribute it via a combination of low and medium voltage electricity lines to homes and businesses throughout the region.


My neighbour is using a welder on his property that is making my lights flicker. What can I do?

Your neighbour has an obligation to ensure any activity they undertake on their property does not affect the electricity supply to others.

Feel free to contact Horizon Networks and we will advise your neighbour of their obligation and ensure the supply to the neighbour is upgraded so it does not affect other customers.

How am I billed for electricity distribution charges?

Your electricity retailer is responsible for charging you for the total cost of electricity consumed.

Horizon Networks charges retailers for delivering electricity to its customers.

Horizon Networks charges are available on this website, but may be repackaged by retailers and not separately identifiable on your monthly bill.